Worldwide shipping available
- AED
- AFN
- ALL
- AMD
- ANG
- AUD
- AWG
- AZN
- BAM
- BBD
- BDT
- BGN
- BIF
- BND
- BOB
- BSD
- BWP
- BZD
- CAD
- CDF
- CHF
- CNY
- CRC
- CVE
- CZK
- DJF
- DKK
- DOP
- DZD
- EGP
- ETB
- EUR
- FJD
- FKP
- GBP
- GMD
- GNF
- GTQ
- GYD
- HKD
- HNL
- HUF
- IDR
- ILS
- INR
- ISK
- JMD
- JPY
- KES
- KGS
- KHR
- KMF
- KRW
- KYD
- KZT
- LAK
- LBP
- LKR
- MAD
- MDL
- MKD
- MMK
- MNT
- MOP
- MUR
- MVR
- MWK
- MYR
- NGN
- NIO
- NPR
- NZD
- PEN
- PGK
- PHP
- PKR
- PLN
- PYG
- QAR
- RON
- RSD
- RWF
- SAR
- SBD
- SEK
- SGD
- SHP
- SLL
- STD
- THB
- TJS
- TOP
- TTD
- TWD
- TZS
- UAH
- UGX
- USD
- UYU
- UZS
- VND
- VUV
- WST
- XAF
- XCD
- XOF
- XPF
- YER
Delivery & Returns
Delivery Information
United Kingdom
We offer fast and reliable delivery on all UK orders using DPD Tracked services.
Currently working on these Day Delivery: Place your order before 12pm (midday) and enjoy next day delivery! Orders placed after 12pm will be dispatched the following day.
Delivery Costs:
- DPD Tracked (1-2 working days): £5.00
- Free DPD Tracked (1-2 working days): on all orders over £50.00
Order Tracking:
You'll receive a notification email with tracking information once your order has been dispatched, so you can keep an eye on its progress.
Europe
We offer reliable tracked shipping to Europe via DPD. Delivery typically takes 3-7 working days once your order is dispatched.
Shipping Costs:
- DPD Tracked: £15.00
Important Information for EU Customers:
Batanaful is registered with the Import One-Stop Shop (IOSS), which simplifies VAT collection for orders under €150. This means VAT is usually included in the price you see at checkout, and you won't encounter surprise fees upon delivery.
However, please be aware of the following:
- IOSS Exceptions: Some countries are not yet fully participating in the IOSS scheme. In these cases, you may be responsible for paying VAT upon delivery.
- Orders over €150: Orders exceeding €150 may be subject to import duties, customs fees, and local taxes. These charges vary by country and are beyond our control.
To ensure a smooth delivery experience, we recommend checking with your local customs office for the latest regulations before placing your order.
Order Tracking:
You'll receive a notification email with tracking information once your order has been dispatched, so you can follow its journey.
Still have questions?
Contact our customer support team at support@batanful.com
United States
We offer a USPS tracked shipping services on US orders. USPS shipping is approx 3-5 working days, plus a 1-3 day dispatch time. All customers will receive a notification email once their order has been shipped.
Canada
We offer a USPS and UPS tracked shipping services on all CA orders. USPS shipping is approx 3-12 working days, plus a 1-3 day dispatch time. All customers will receive a notification email once their order has been shipped.
Please note that orders maybe subject to import and customs fees. Customers are responsible for paying these fees
International Shipping (Rest of World)
We offer reliable international shipping to bring Batanaful to your doorstep, wherever you are in the world.
Shipping Options:
- International Tracked: £18.00 (5-15 working days after dispatch)
- Express Delivery with DHL: £30.00 (2-5 working days after dispatch) - For express delivery, please email support@batanaful.com with your order details.
Important Information for International Customers:
- Delivery Time: Please note that delivery times are estimates and may vary depending on the destination country and customs processing.
- Customs and Import Fees: Your order may be subject to import duties, customs fees, and local taxes. These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs office for more information before placing your order.
Order Tracking:
You'll receive a notification email with tracking information once your order is dispatched, so you can follow its journey.
Still have questions?
Contact our customer support team at supoort@batanaful.com
Lost or Damaged Items
We take pride in packaging your orders with care, but occasionally, things can go wrong in transit. If your order arrives damaged or is lost in the post, please follow these steps:
- Contact Us: Email our customer support team at support@batanaful.com within 7 days of the expected delivery date.
- Provide Details: Please include your order number and a brief description of the issue (e.g., "order not received," "product arrived damaged").
- Include Photos: If your order arrived damaged, please attach clear photos of the damaged product and packaging.
Once we receive your email, we'll investigate the issue and work with you to find a satisfactory resolution. This may include:
- Sending a replacement product: We'll gladly send a replacement for any damaged items.
- Initiating a lost package investigation: We'll work with the courier to locate your package if it's lost in transit.
- Issuing a refund: If a replacement or lost package investigation is not feasible, we'll issue a full refund for your order.
We're committed to ensuring you receive your Batanaful products in perfect condition. Please don't hesitate to contact us if you have any concerns about your order.
Returns Policy
We want you to be completely satisfied with your Batanaful purchase. If for any reason you are unhappy with your order, we offer a 14-day return policy from the date you received your items.
Conditions for Returns:
- Unused and unopened products: To be eligible for a refund, products must be unused, unopened, and in their original packaging.
- Proof of purchase: Please have your order number ready when requesting a return.
Return Process:
- Contact us: Email our customer support team at support@batanaful.com to initiate a return. Please provide your order number and reason for return.
- Return shipping: The cost of returning the item to us is your responsibility, unless the product is faulty or not as described. We recommend using a tracked shipping service to ensure the safe return of your items.
- Refund processing: Once we receive your returned item and confirm it meets the return conditions, we'll process your refund within 14 days. The refund will be credited to the original payment method used for the purchase.
Exceptions:
- Damaged or faulty items: If your item arrived damaged or faulty, please refer to our Lost or Damaged Items section for instructions.
- Items not suitable for return: Due to hygiene reasons, we cannot accept returns on certain products unless they are faulty.
Still have questions?
Contact our customer support team at support@batanaful.com